Privacy Policy

1. Introduction

TheHighrays ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website thehighrays.com, use our services, subscribe to our newsletter, or interact with our brands including TheHighraysYT and Elec3D.

By accessing our website, using our services, or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information in several ways when you interact with our website and services:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and physical address when you submit a contact form, place an order, or create an account.
• Newsletter Subscriptions: Email address and any preferences you provide when subscribing to our newsletter.
• Service Information: YouTube channel URLs, social media handles, project specifications, and other details necessary to deliver our services.
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors).
• Communications: Content of messages, emails, and inquiries you send to us.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, and navigation paths through our website.
• Location Data: General geographic location based on IP address (country and city level).
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies.

2.3 Information from Third Parties

• YouTube and Social Platforms: Publicly available channel statistics and performance data when you engage our promotion services.
• Analytics Providers: Aggregated data about website traffic and user behavior from services like Google Analytics.
• Payment Processors: Transaction confirmation and billing information from our payment partners.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Process and fulfill orders for YouTube promotion, Elec3D products, and other services
• Communicate with you about your orders, inquiries, and service updates
• Provide customer support and respond to your requests
• Deliver campaign reports and performance analytics

3.2 Marketing and Communications

• Send newsletter updates, promotional offers, and company news (with your consent)
• Share educational content about YouTube growth, digital marketing, and technology
• Notify you about new services, products, and features
• Conduct surveys and gather feedback to improve our offerings

3.3 Website Improvement and Analytics

• Analyze usage patterns to improve website functionality and user experience
• Personalize content and recommendations based on your interests
• Monitor and optimize website performance and security
• Conduct research and analysis to develop new features and services

3.4 Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes
• Protect against fraud, unauthorized transactions, and security threats
• Enforce our Terms and Conditions and other agreements
• Protect the rights, property, and safety of TheHighrays and our users

4. Newsletter and Email Communications

When you subscribe to our newsletter or provide your email through our contact form, we collect and store your email address in our database hosted on Supabase. Your email subscription data is used exclusively for:

• Sending periodic newsletters with updates, tips, and industry insights
• Sharing promotional offers and new service announcements
• Providing educational content about YouTube growth and digital marketing
• Responding to inquiries submitted through contact forms

Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us at info@thehighrays.com. Please note that you may still receive transactional emails related to active orders or services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

5.1 Types of Cookies We Use

• Essential Cookies: Necessary for website functionality, including session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website through services like Google Analytics.
• Preference Cookies: Remember your settings and preferences, such as language and theme (light/dark mode).
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements (when applicable).

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Supabase: Database hosting and backend services for storing contact form submissions and newsletter subscriptions.
• Payment Processors: Secure processing of payment transactions (we do not store full payment card details).
• Email Services: Delivery of transactional and marketing emails.
• Analytics Providers: Website analytics and performance monitoring.
• Cloud Hosting: Website and application hosting infrastructure.

6.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any change in ownership or control of your personal information.

7. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted to and from our website is encrypted using SSL/TLS technology.
• Secure Storage: Personal data is stored on secure servers with access controls and encryption at rest.
• Access Controls: Only authorized personnel have access to personal information, on a need-to-know basis.
• Regular Audits: We conduct regular security assessments and updates to our systems.
• Payment Security: Payment information is processed through PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Account Information: Retained while your account is active and for a reasonable period thereafter.
• Transaction Records: Retained for 7 years for tax and legal compliance purposes.
• Newsletter Subscriptions: Retained until you unsubscribe, after which your email may be retained in a suppression list to prevent future mailings.
• Contact Form Submissions: Retained for 3 years or until the matter is resolved, whichever is later.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

9.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information we hold about you.

9.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal compliance requirements or ongoing contractual obligations).

9.4 Opt-Out of Marketing

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

9.5 Exercising Your Rights

To exercise any of these rights, please contact us at info@thehighrays.com with your request. We will respond within 30 days and may require identity verification before processing your request.

10. International Data Transfers

TheHighrays is based in India, and our services are provided globally. Your information may be transferred to, stored, and processed in countries other than your country of residence, including India and countries where our service providers operate.

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

11. Third-Party Links

Our website may contain links to third-party websites, including YouTube, social media platforms, and partner sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Links to third-party sites do not constitute endorsement or approval of their content, products, services, or privacy practices.

12. Children's Privacy

Our website and services are not directed to children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@thehighrays.com.

If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to delete that information promptly.

13. Do Not Track Signals

Some web browsers may transmit "Do Not Track" signals to websites. Due to the lack of a common standard for interpreting these signals, our website does not currently respond to Do Not Track signals. However, you can manage your cookie preferences through your browser settings.

14. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories and specific pieces of personal information we have collected.
• Right to Delete: You can request deletion of personal information we have collected.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• No Sale of Personal Information: We do not sell personal information as defined by the CCPA.

To exercise your CCPA rights, contact us at info@thehighrays.com.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contractual necessity, legitimate interests, or legal obligations.
• Data Subject Rights: You have the right to access, rectify, erase, restrict processing, data portability, and object to processing.
• Withdrawal of Consent: You can withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge Complaint: You have the right to lodge a complaint with a supervisory authority in your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-related inquiries, we aim to respond within 48 hours during business days. For formal data subject requests, we will respond within 30 days as required by applicable law.